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<\/strong><\/p>\n <\/strong><\/p>\n <\/strong><\/p>\n Return Window<\/strong><\/p>\n Customers may request a return within 7 days of receiving their order.<\/span><\/p>\n Return Eligibility<\/strong><\/p>\n To be eligible for a return, items must:<\/span><\/p>\n \u2022 Be unused and in their original condition<\/span> Non-Returnable Items<\/strong><\/p>\n The following items are not eligible for return:<\/span><\/p>\n \u2022 Custom or personalized products<\/span> Return Costs<\/strong><\/p>\n Customers are responsible for return shipping costs unless:<\/span><\/p>\n \u2022 The item was received damaged<\/span> In these cases, Novel-T will provide instructions for returning the item at no additional cost to the customer.<\/span><\/p>\n Refunds<\/strong><\/p>\n Once the returned item is received and inspected, customers will be notified of the approval or denial of their refund.<\/span><\/p>\n Approved refunds will be issued to the original payment method within 5\u201310 business days.<\/span><\/p>\n Exchanges<\/strong><\/p>\n Exchanges are available for defective or damaged items. Customers should contact customer service within 7 days of receiving their order.<\/span><\/p>\n For exchanges, customers are responsible for return shipping costs unless:<\/span><\/p>\n \u2022 The item was received damaged<\/span>
\u2022 Include original packaging when applicable<\/span>
\u2022 Not be damaged due to misuse or normal wear and tear<\/span><\/p>\n
\u2022 Special-order items<\/span>
\u2022 Digital products or downloadable content<\/span>
\u2022 Gift cards<\/span>
\u2022 Clearance or final sale items<\/span><\/p>\n
\u2022 The wrong item was shipped<\/span>
\u2022 The product arrived defective<\/span><\/p>\n
\u2022 The wrong item was shipped<\/span>
\u2022 The product arrived defective<\/span><\/p>\n