Return Policy

Return Window

Customers may request a return within 7 days of receiving their order.

Return Eligibility

To be eligible for a return, items must:

• Be unused and in their original condition
• Include original packaging when applicable
• Not be damaged due to misuse or normal wear and tear

Non-Returnable Items

The following items are not eligible for return:

• Custom or personalized products
• Special-order items
• Digital products or downloadable content
• Gift cards
• Clearance or final sale items

Return Costs

Customers are responsible for return shipping costs unless:

• The item was received damaged
• The wrong item was shipped
• The product arrived defective

In these cases, Novel-T will provide instructions for returning the item at no additional cost to the customer.

Refunds

Once the returned item is received and inspected, customers will be notified of the approval or denial of their refund.

Approved refunds will be issued to the original payment method within 5–10 business days.

Exchanges

Exchanges are available for defective or damaged items. Customers should contact customer service within 7 days of receiving their order.

For exchanges, customers are responsible for return shipping costs unless:

• The item was received damaged
• The wrong item was shipped
• The product arrived defective

In these cases, Novel-T will provide instructions for returning the item at no additional cost to the customer.

How to Request a Return

To request a return, please contact:

customerservice@noveltshop.com

Please include:
• Order number
• Item(s) being returned
• Reason for the return
• Photos if the item is damaged or defective

Novel-T reserves the right to refuse returns that do not meet the requirements outlined in this policy.